Day: March 25, 2024

SAN JOSE, Calif., March 25, 2024 (GLOBE NEWSWIRE) — Today, Zoom announced that Zoom Workplace, Zoom’s AI-powered collaboration platform, is now available in AWS Marketplace, a digital catalog with thousands of software listings from independent software vendors that make it easy to find, test, buy, and deploy software that runs on Amazon Web Services (AWS). Now customers can seamlessly purchase Zoom Workplace products –- such as Meetings, Team Chat, Phone, Whiteboard, Spaces — as well as Zoom Contact Center and Revenue Accelerator in AWS Marketplace.

Building on Zoom’s more than two years of success serving the Public Sector as an AWS independent software vendor (ISV), Zoom recognizes that it is crucial to equip customers with the right resources and opportunities to enhance their collaboration and communications in today’s digital-first world. This streamlined purchasing option of Zoom Workplace can help AWS customers consolidate their technology purchasing and billing of Zoom solutions, discover partners that can facilitate deployment, and maximize their usage of AWS committed resources.

“By making Zoom available through a private offer in AWS Marketplace, we are able to reach more customers and are better equipped to enable IT teams to consolidate their technology,” said Graeme Geddes, chief growth officer at Zoom. “At Zoom, we are excited to build upon our already strong relationship with AWS and work together further to help meet the business and technology needs of our customers.”

Zoom incorporates over 40 different AWS services, including compute, storage, and encryption capabilities. Zoom’s Customer Managed Key offering allows customers to bring their own encryption keys using AWS Key Management Service to help protect certain data. Additionally, AWS AppFabric integrates with the Zoom Developer Platform to help businesses break down data silos, improve cross-application workflows, enhance security observability, and support employee productivity. In 2023, AWS named Zoom as a NAMER finalist for its 2023 Geo and Global AWS Partner Award within the Education Partners of the Year category.

For Zoom channel partners that already participate in the Channel Partner Private Offer (CPPO) feature in AWS Marketplace, please reach out to your Zoom point of contact to express interest in working with Zoom on this in the future.

To access Zoom Workplace in AWS Marketplace, please visit this link.

Some features and products may not be available for all regions and industry verticals at launch.

About Zoom
Zoom’s mission is to provide one platform that delivers limitless human connection. Zoom Workplace — the company’s AI-powered, open collaboration platform built for modern work — will streamline communications, increase employee engagement, optimize in-person time, improve productivity, and offer customer choice with third-party apps and integrations. Zoom Workplace, powered by Zoom AI Companion, will include collaboration solutions like meetings, team chat, phone, scheduler, whiteboard, spaces, Workvivo, and more. Together with Zoom Workplace, Zoom’s Business Services for sales, marketing, and customer care teams, including Zoom Contact Center, strengthen customer relationships throughout the customer lifecycle. Founded in 2011, Zoom is publicly traded (NASDAQ:ZM) and headquartered in San Jose, California. Get more info at zoom.com.

Zoom Public Relations
Bridget Moriarty
press@zoom.us

GlobeNewswire Distribution ID 9078508

Avaya selects Zoom‘s AI-powered collaboration platform, Zoom Workplace, to integrate with Avaya’s Communication and Collaboration Suite to help enterprises reimagine teamwork

SAN JOSE, Calif. and MORRISTOWN, N.J., March 25, 2024 (GLOBE NEWSWIRE) — Today, Zoom and Avaya announced a strategic partnership designed to deliver enhanced collaboration experiences to global enterprises. As part of the partnership, Avaya selected Zoom Workplace — Zoom’s AI-powered collaboration platform that will include meetings, team chat, scheduler, whiteboard, spaces, and more — to integrate with Avaya’s Communication & Collaboration Suite, providing customers with a new, streamlined way to manage their communications environments and workflows.

Additionally, Avaya will offer the integrated Zoom Workplace solution and will deliver an enhanced collaboration experience to its base, which boasts some of the industry’s largest enterprise customers.

Adding innovation value without disruption
Avaya customers can gain additional value from their existing investments in Avaya private cloud and premise-based solutions while also leveraging Zoom’s user experience and interface to power their collaboration needs.

“Today’s enterprises are seeking to benefit from the latest AI-powered innovations to help differentiate, accelerate, and grow, all while integrating new levels of performance with minimal disruption to existing core systems,” said Alan Masarek, Avaya CEO. “By partnering with Zoom, we can deliver on the promise of ‘innovation without disruption’ for Avaya customers, providing added value to enterprises through world-class collaboration experiences within the Avaya platform.”

“Zoom was built to offer a sophisticated yet easy-to-use product, and as Zoom has expanded to include hundreds more products and features, as well as generative AI integrated throughout, delivering an exceptional user experience is still core to who we are and something we continue to invest heavily in,” Eric S. Yuan, Zoom founder and CEO. “Customers and partners like Avaya continue to look to Zoom to power their collaboration needs because of its speed of innovation and because it just works. We are excited to deliver that same experience to the thousands of Avaya customers who will benefit from a simple yet powerful way to collaborate.”

Enhanced collaboration with Zoom and Avaya
Existing Avaya customers will retain their investments in Avaya’s solutions and devices while benefiting from Zoom’s AI-powered collaboration platform, Zoom Workplace.

Working together, Zoom and Avaya’s partnership is designed to deliver a joint solution that will provide an enhanced collaboration user experience for Avaya customers, including:

• Interoperability between platforms and devices, enabling users to work in Zoom Workplace while also leveraging their existing investments in Avaya’s Communication & Collaboration Suite solutions — Avaya Aura and Avaya Enterprise Cloud — without disrupting investments in existing customizations, workflows, or infrastructure.
• Access to Zoom AI Companion, Zoom’s generative AI digital assistant.
• Collaboration solutions such as Zoom Team Chat, Zoom Scheduler, Zoom Whiteboard, flexible spaces, and more.

The new Avaya and integrated Zoom Workplace experience and device interoperability will be available to Avaya customers globally in the coming months. More details around the joint solution will be shared later this spring.

About Zoom

Zoom’s mission is to provide one platform that delivers limitless human connection. Zoom Workplace — the company’s AI-powered, open collaboration platform built for modern work — will streamline communications, increase employee engagement, optimize in-person time, improve productivity, and offer customer choice with third-party apps and integrations. Zoom Workplace, powered by Zoom AI Companion, will include collaboration solutions like meetings, team chat, phone, scheduler, whiteboard, spaces, Workvivo, and more. Together with Zoom Workplace, Zoom’s Business Services for sales, marketing, and customer care teams, including Zoom Contact Center, strengthen customer relationships across all stages of the customer lifecycle. Founded in 2011, Zoom is publicly traded (NASDAQ:ZM) and headquartered in San Jose, California. Get more info at zoom.com.

About Avaya
Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ​ambitions and ​challenges,​ ​giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact center and communications solutions power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. Learn more at https://www.avaya.com.

Forward-Looking Statements
This press release contains express and implied “forward-looking statements” within the meaning of the Private Securities Litigation Reform Act of 1995, including statements regarding the expected benefits of Avaya using Zoom as its exclusive collaboration platform and product features and investments. In some cases, you can identify forward-looking statements by terms such as “anticipate,” “believe,” “estimate,” “expect,” “intend,” “may,” “might,” “plan,” “project,” “will,” “would,” “should,” “could,” “can,” “predict,” “potential,” “target,” “explore,” “continue,” or the negative of these terms, and similar expressions intended to identify forward-looking statements. By their nature, these statements are subject to numerous uncertainties and risks, including factors beyond Zoom’s control, that could cause actual results, performance or achievement to differ materially and adversely from those anticipated or implied in the statements, including those described under the caption “Risk Factors” and elsewhere in Zoom’s most recent filings with the Securities and Exchange Commission, including its quarterly report on Form 10-Q for the fiscal quarter ended July 31, 2023. Forward-looking statements speak only as of the date the statements are made and are based on information available to Zoom at the time those statements are made and/or management’s good faith belief as of that time with respect to future events. Zoom assumes no obligation to update forward-looking statements to reflect events or circumstances after the date they were made, except as required by law.

Zoom Public Relations
Candace Dean
press@zoom.us

Avaya Public Relations
Alex Alias
alalias@avaya.com

GlobeNewswire Distribution ID 9078503

• Zoom Workplace, the new AI-powered collaboration platform, helps reimagine teamwork, facilitate connections, and improve productivity — all within the Zoom experience users trust and love
• Zoom announces 40 new innovations, including new Zoom AI Companion features for Zoom Phone, Team Chat, Events, and Contact Center, and its expansion to include Ask AI Companion, which works across the platform to help employees make the most of their time
• New Zoom Contact Center innovations include additional digital channels, enhanced AI features, insights, and additional integrations to help businesses strengthen customer relationships and empower agents

ORLANDO, Fla., March 25, 2024 (GLOBE NEWSWIRE) — Today Zoom Video Communications, Inc. (NASDAQ: ZM) announced Zoom Workplace, its AI-powered, open collaboration platform, and introduced new AI Companion expansions to help reimagine teamwork. Zoom’s latest products and features, including new AI Companion features for Zoom Phone and extended capabilities with Ask AI Companion, a refreshed look within the Zoom app, and more, will provide its customers with the all-in-one AI-powered platform they need to power modern work. Zoom also announced customer experience enhancements to Zoom Contact Center, so businesses can strengthen customer relationships and leverage real-time AI-powered insights to improve live agent engagements.

“We have seen the positive impact that Zoom AI Companion has had on our business and our customers, transforming how we work by freeing up precious time for collaborative teamwork,” said Smita Hashim, chief product officer at Zoom. “Zoom Workplace with AI Companion will help solve real customer problems by bringing the core collaboration solutions into a single AI-powered platform to help improve productivity, efficiency, and the overall workday, all within the Zoom experience users trust and love.”

Drive Impact with AI Companion

Zoom continues to elevate AI within its platform, helping users harness their productivity directly within their existing workflows, enhancing employees’ skills, and empowering teams to focus their time where it matters. Zoom’s latest AI Companion innovations will include Ask AI Companion, an enhancement of the digital assistant that will help users prepare for their workday across Zoom Workplace, plus AI Companion for Zoom Phone and additional capabilities for Team Chat and Whiteboard. All AI Companion features will continue to be included at no additional cost with the paid services in eligible Zoom user accounts.

Ask AI Companion will provide a new way to interact with AI Companion across the Zoom platform. Users can enhance their productivity and be better prepared for their workday with Ask AI Companion, which will gather, synthesize, and share information from Zoom Meetings, Mail, Team Chat, Notes, Docs, and more. Ask AI Companion will also help prepare users for and recap meetings, show relevant action items, draft agendas, and summarize chat and email threads, as well as documents. In a later release after the initial launch, Ask AI Companion will be able to pull relevant content from select third-party applications (if the customer chooses to enable them) to be even more helpful.

Zoom Phone is now boosted with AI Companion capabilities to help make calls and follow-up more productive. With AI Companion in Zoom Phone, users can request a post-call summary and next steps, so they can focus on the conversation instead of taking notes. If they miss an important call, voicemail prioritization helps elevate urgent messages, moving them to the top of the queue, and voicemail task extraction delivers tasks from voicemails to help users understand the next steps without listening to every voicemail. Team SMS thread summary also provides a concise overview of Team SMS threads in PowerPack, so users can quickly catch up after stepping away.

Other AI Companion innovations across the platform will include new Team Chat and Whiteboard capabilities. In Team Chat, AI Companion now helps users save time with smart scheduling that automatically detects the intent for a meeting in chat and suggests a meeting time, and in the future will provide sentence completion and will expand to support 38 languages (in preview) for the chat compose and thread summary features. Zoom Whiteboard users are now able to generate and refine whiteboard flowcharts and mind maps using a simple prompt to kick-start ideation and creativity. For more information about AI Companion innovations, visit the Zoom blog.

Reimagine Teamwork with Zoom Workplace

Zoom Workplace, the company’s AI-powered collaboration platform, will deliver new innovations to help businesses reimagine teamwork, facilitate connections, improve productivity, and optimize flexible work experiences. Zoom Workplace will elevate the Zoom experience with Zoom AI Companion so that all employees within a company can be more productive, collaborate better, and enhance their skills.

Zoom Workplace will continue to be an open platform that enables customer choice. Zoom’s APIs, SDKs, and over 2,500 integrations in the Zoom App Marketplace make it easy for customers to integrate Zoom into existing tech or integrate users’ favorite apps into Zoom.

With the introduction of Zoom Workplace, Zoom is unveiling a refreshed user experience with more choices, including the ability to choose from four color themes within the Zoom app, so users can make the app their own. Hosts will also have the opportunity to add customized virtual meeting backgrounds to tailor the feel or focus of the meeting.

“With Zoom, there aren’t any challenges with implementing complex tools, so we can focus on engaging our employees and collaborating on the work that matters,” said Diofanto Rosales, vice president of digital workplace and IT infrastructure at Flex. “Zoom Workplace will bring all our essential work tools together in a single app, making it easier than ever to get work done.”

For Zoom Meetings, users will see a new Meetings tab within the Zoom app that will allow users to collaborate before, during, and after meetings. It will support traditional calendar views and will serve as the central place for agendas, recordings, and other shared assets such as documents, plus AI Companion smart recordings and meeting summaries. Last year Zoom introduced continuous meeting chat, which helps users continue chat conversations so collaboration can continue outside of meetings asynchronously and throughout the life of a project. With the new Meetings tab, users will be able to access continuous meeting chats from the Meeting card before and after the meeting.

During meetings, the new multi-speaker view will automatically adapt the video layout to highlight active speakers to help attendees follow the discussion more easily. AI-powered portrait lighting will help illuminate users’ faces in poor lighting, and generative AI virtual backgrounds will allow users to create custom backgrounds.

Additional new features for Meetings will include a customizable toolbar that will allow users to pin their most-used features, multi-share, which will allow multiple participants to share their screens and documents, whiteboards, and notes simultaneously, and document collaboration that will provide the ability to select documents, streamline document access permissions, and co-edit right from meetings with documents from third-party apps.

In Zoom Team Chat, asynchronous communication will be boosted by Team Chat tabs that will help users stay organized by keeping channel-related assets like links, whiteboards, and resources in a single view, shared spaces that provide a shared grouping of channels to help users better organize conversations and improve discoverability of relevant project or team-based topics, and workflow automation, a powerful, no-code workflow engine, will be easily configurable to automate business tasks in Team Chat.

For hybrid and onsite organizations, navigating the office will be easier than ever with the introduction of a Workspaces tab, providing access to Workspace Reservation with wayfinding and Visitor Management directly from the Zoom Workplace app. To help make meetings more inclusive, Zoom Rooms will include the option to enable new smart name tags, which will be able to automatically apply name tags to people in a Zoom Room during a meeting.

When one screen isn’t enough, users will be able to expand Zoom Rooms with a companion device for an additional screen to collaborate with audio and video. For Workvivo customers, a new integration with Zoom Rooms will provide the ability to instantly broadcast important updates, news, and events to employees using Workvivo TV with certified devices for Zoom Rooms.

“Businesses are looking for AI-powered solutions that will help them move the dial by boosting employee productivity and team collaboration,” said Zeus Kerravala, Principal Analyst at ZK Research. “Zoom’s newest innovations, including its release of Zoom Workplace and Ask AI Companion, demonstrate its commitment to deploying AI that is intuitive and effective across one platform to improve productivity and collaboration.”

At launch, Zoom One bundles will be rebranded as Zoom Workplace bundles, giving new and existing customers simple pricing for Zoom’s different offerings. For more information about Zoom Workplace, visit the Zoom blog.

Strengthen Customer Relationships with Zoom Business Services

Zoom’s business services include AI-powered solutions for marketing, customer care, and sales. Tightly integrated with Zoom Workplace, Zoom Business Services empower customer-facing employees to provide exceptional experiences throughout the customer lifecycle.

Zoom Contact Center already includes AI Companion for Contact Center at no additional cost. Further real-time capabilities available with AI Expert Assist include intelligently retrieving and suggesting the best responses from a curated set of knowledge bases, customer relationship management (CRM) systems, and other systems of record. Now supervisors are getting even more AI Companion for Contact Center capabilities. Supervisors now have visibility into their agents’ live engagements with real-time customer sentiment, live transcriptions, and conversation summaries from a single dashboard to help them better manage agents and easily identify when they need to provide assistance.

In Zoom Contact Center, businesses can now expand their digital communication channels to include WhatsApp and inbound email, giving customers more flexibility and choice, and making it easier for agents to engage and respond to customers.

Agents will benefit from custom app integration with Zoom’s open and flexible framework that allows teams to build apps from proprietary or third-party data sources that surface relevant customer information directly within the agent desktop, which reduces toggling between apps and allows for personalization and faster resolutions. Agents will also benefit from deep integration with Zoom Workplace, which will allow them to seamlessly direct transfer customers with AI-generated engagement summaries to back-office experts using Zoom Phone Power Pack, enabling seamless escalations and helping reduce handling time.

Zoom Contact Center and Zoom Phone will also offer an integration with PCI Pal to enable secure capture of payment data, including PCI attestation of compliance (AOC). Also, Zoom Contact Center customers now have the ability to store certain data locally in Zoom’s EU data center, designed to meet the data storage needs of EU-based customers.

Revenue organizations who use Zoom Revenue Accelerator can now enhance their customer conversations with deal memos, which will provide a brief summary of a conversation and an analysis of its impact on the possibility of winning a deal. Coming soon, a built-in automated scorecard will help improve sales outcomes by creating scorecards that rate customer interactions and provide actionable feedback.

For marketing professionals, Zoom Events enhancements amplify their hybrid events to help make them more engaging. With new AI Companion image generation, hosts can now create custom images based on a simple text prompt for event registration pages, virtual backgrounds, and marketing emails. To help bridge the gap between hybrid events and in-person events, the Swoogo integration for Zoom Events allows event professionals to reach broader audiences. For more information about Zoom’s business services innovations, visit the Zoom blog.

Newly announced products and features are expected to roll out over April and May. Some features and products may not be available for all regions and industry verticals at launch.

About Zoom

Zoom’s mission is to provide one platform that delivers limitless human connection. Zoom Workplace — the company’s AI-powered, open collaboration platform built for modern work — will streamline communications, increase employee engagement, optimize in-person time, improve productivity, and offer customer choice with third-party apps and integrations. Zoom Workplace, powered by Zoom AI Companion, will include collaboration solutions like meetings, team chat, phone, scheduler, whiteboard, spaces, Workvivo, and more. Together with Zoom Workplace, Zoom’s Business Services for sales, marketing, and customer care teams, including Zoom Contact Center, strengthen customer relationships throughout the customer lifecycle. Founded in 2011, Zoom is publicly traded (NASDAQ:ZM) and headquartered in San Jose, California. Get more info at zoom.com.

Zoom Public Relations
Lacretia Nichols
press@zoom.us

GlobeNewswire Distribution ID 9078519